CBIC Issues Guidelines for Grievance Redressal in GST Registration ProcessBy Author / May 2, 2025CBIC Instructions – 2025

The Central Board of Indirect Taxes and Customs (CBIC) has released Instruction No. 04/2025-GST dated May 2, 2025. It outlines the Grievance Redressal Mechanism for handling complaints during the GST registration process.

Earlier, CBIC issued Instruction No. 03/2025 on April 17, 2025. It detailed the guidelines for processing GST registration applications. However, if an applicant—whose Application Reference Number (ARN) falls under Central jurisdiction—faces issues such as unjustified queries or improper grounds for rejection, they can escalate the matter. Specifically, they should contact the jurisdictional Zonal Principal Chief Commissioner or Chief Commissioner.

To streamline grievance handling, CBIC has introduced the following actionable steps:

Designated Email for Grievances
Each CGST Zone’s Principal Chief Commissioner or Chief Commissioner will share a dedicated email address. Applicants can use it to submit grievances. Authorities must widely publicize this email to ensure visibility.
Details Required in Complaints
Applicants must mention the ARN, whether their jurisdiction is Central or State, and a brief description of the issue while sending the grievance.
State Jurisdiction Cases
If the complaint concerns a State jurisdiction, the Chief Commissioner’s office must forward it to the relevant State authority. Additionally, they should copy the GST Council Secretariat.
Timely Resolutions
Officials must resolve complaints promptly and notify applicants of the outcome. If the queries raised by officers are found valid, applicants should receive a proper explanation.
Monthly Reporting
Each Chief Commissioner must submit a monthly grievance report to the Directorate General of GST (DGGST). The DGGST will compile the data and present it to the CBIC Board for review.

These steps aim to ensure transparency, accountability, and faster resolution of GST registration issues.